Privacy Policy

Plate Zarix is the data controller responsible for your personal data. If you have any questions about this privacy policy or our data practices, please contact us using the details below.

Information You Provide

We collect personal data that you voluntarily provide when you interact with our website, such as when you contact us via email or phone, or submit an enquiry through a form.

• Name, email address, phone number, and any other information you choose to include in your message.
• We do not collect payment information or sensitive personal data.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage.

• IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
• We use cookies and similar technologies; see our Cookie Policy for details.

Information from Third Parties

We may receive information about you from third-party services, such as analytics providers, in accordance with their privacy policies. This may include aggregated demographic data or interest information. We do not purchase personal data from data brokers.

Purposes of Processing

We use your personal data for the following purposes:

• To respond to your enquiries and provide customer support.
• To improve our website and services through analytics.
• To comply with legal obligations and protect our rights.
• To send you information about Plate Zarix if you have opted in to receive communications.

Legal Bases

We rely on the following legal bases under UK GDPR:

• Consent: for sending marketing communications where required.
• Legitimate interests: for improving our website and responding to enquiries.
• Legal obligation: for complying with applicable laws.

Third-Party Service Providers

We may share your personal data with trusted third-party service providers who assist us in operating our website and conducting our business, such as hosting providers, analytics services, and email communication platforms. These providers are contractually obligated to protect your data and use it only for the services they provide to us. We do not sell your personal data to third parties.

Legal Requirements

We may disclose your personal data if required by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. This includes responding to lawful requests from public authorities.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

• Enquiry emails are typically retained for up to 12 months after resolution.
• Analytics data may be retained in aggregated form indefinitely.
• We periodically review and delete data that is no longer needed.

Under UK GDPR, you have the following rights regarding your personal data:

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the Data Controller and Contact Information section. We will respond to your request within one month. We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO). Visit the ICO website for more information.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

• Use of encryption for data in transit (HTTPS).
• Regular security assessments and updates.
• Access controls to limit data access to authorised personnel only.

Your personal data may be transferred to and processed in countries outside the United Kingdom, including countries that may not provide the same level of data protection as the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions. We do not routinely transfer personal data outside the UK; any transfers are limited to necessary service providers.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Material changes will be highlighted on our website.